Terms and Conditions

Client Agreement & Booking Policy

By booking an appointment and ticking this box, you confirm that you have read, understood and agree to the following terms at Avia Clinic.

1. Medical Disclosure

You confirm that all medical information provided to Avia Clinic and your practitioner is complete, accurate and up to date. You are responsible for informing your practitioner of any medical conditions, allergies, medications, previous treatments, adverse reactions or other relevant information prior to treatment.

Failure to provide complete and accurate information may affect the suitability or safety of treatment and may increase the risk of complications or adverse effects.

Avia Clinic cannot accept responsibility for complications, adverse effects or treatment outcomes arising from information that has not been disclosed, or from information that has been provided inaccurately or incompletely.

2. Cancellation Policy (48 Hours)

We require a minimum of 48 hours’ notice for cancellations or rescheduling. Deposits are strictly non-refundable.

Cancellations made within 48 hours of the appointment, or failure to attend, may result in forfeiture of the booking fee.

3. Treatment Recommendations & Alternatives

Your practitioner may recommend a different treatment or product from the one originally booked where, following consultation and assessment, they consider an alternative more appropriate for your individual needs, skin condition or treatment goals.

Any alternative treatment will be discussed with you before treatment. You are entitled to ask questions, request further information and decline an alternative treatment if you do not wish to proceed. Where appropriate, you may also choose to research the recommended treatment or seek a second opinion before proceeding.

Where a different treatment or product is recommended, you will be informed of any applicable difference in price before treatment proceeds.

4. Treatment & Informed Consent

Your treatment will only proceed once you have agreed to the proposed treatment following consultation with your practitioner.

By proceeding with treatment, you confirm that you have had the opportunity to ask questions and have been provided with relevant information about the proposed treatment, including its intended benefits, limitations, material risks and relevant aftercare requirements, and that you have voluntarily agreed to proceed.

You may change your mind and withdraw consent at any time before or during treatment.

Where a treatment or product differs from the treatment originally booked, the alternative will be discussed with you and your agreement obtained before proceeding.

5. Consent Records

Avia Clinic may record your consent and treatment decisions as part of your clinical records.

Consent may be recorded electronically, in writing or verbally where appropriate, and your practitioner will record the relevant treatment decision in your clinical notes.

6. Products & Authenticity

Avia Clinic uses professional products obtained through established, legitimate and authorised supply channels. We take the authenticity, safety and traceability of products used in treatments seriously.

Product packaging and information may be available for clients to view at the clinic. If you would like to see the product, packaging or relevant product information before treatment, please ask your practitioner.

Where appropriate, product details such as the manufacturer, batch/lot number and expiry information are recorded as part of the clinic’s treatment and stock records.

7. Product Information & Treatment Records

Following treatment, you may request relevant information regarding the product or treatment administered.

Avia Clinic maintains clinical and treatment records in accordance with applicable legal and professional requirements.

Treatment records may include details of the treatment undertaken, products used, relevant product information, treatment areas and other information considered appropriate by the practitioner.

8. Risks, Complications & Results

Non-surgical aesthetic treatments carry inherent risks and may result in temporary or, in some circumstances, longer-lasting adverse effects or complications. These may include, depending on the treatment, redness, swelling, bruising, tenderness, sensitivity, irritation, asymmetry, changes in pigmentation, infection, delayed healing, lumps, bumps, changes in skin texture or other unexpected reactions.

Your practitioner will discuss the relevant material risks associated with your proposed treatment and advise you where treatment may not be appropriate.

Individual responses to treatment vary depending on factors including biology, lifestyle, existing skin condition, medical history, previous treatments and adherence to aftercare. While professional products, equipment and techniques are used, no specific cosmetic outcome can be guaranteed.

Fees are charged for the practitioner’s time, expertise, treatment and products used, and not for a guaranteed cosmetic result.

Avia Clinic does not accept responsibility for an adverse effect, complication or treatment outcome where it has not resulted from a failure by the clinic or practitioner to exercise reasonable care and skill in providing the treatment, subject always to your statutory rights.

9. Aftercare & Follow-Up

You agree to follow all aftercare instructions provided following treatment and to disclose any relevant changes in your health or circumstances that may affect your treatment or recovery.

Failure to follow professional aftercare advice may increase the risk of complications or suboptimal results, and Avia Clinic cannot accept responsibility for complications or outcomes arising from such failure.

You should contact the clinic promptly if you experience unexpected, persistent or concerning symptoms following treatment.

Where appropriate, you may be advised to seek assessment or treatment from another healthcare professional or emergency medical services.

10. Treatment Suitability & Clinical Discretion

Your practitioner reserves the right to decline, postpone or modify treatment where, following consultation or assessment, they consider that treatment is unsuitable, unsafe or not in your best interests at that time.

A booking or purchase of a treatment does not guarantee that the treatment will be carried out if the practitioner determines during consultation that it is not clinically appropriate.

Where possible, your practitioner will discuss alternative options with you.

11. Responsibility & Statutory Rights

Nothing in these Terms and Conditions is intended to exclude or restrict any liability or statutory right that cannot lawfully be excluded or restricted.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Where an issue arises following treatment, Avia Clinic will consider the circumstances and relevant clinical information before determining what, if any, action is appropriate.

12. Punctuality

Please arrive on time for your appointment. Arrivals more than 15 minutes late may be treated as a late cancellation and the appointment may be forfeited.

13. Changes to Terms

Avia Clinic reserves the right to update these Terms and Conditions from time to time. The version applicable to your booking will be the version available at the time you make your booking, unless otherwise required by law.